Refund policy
Even though we sincerely hope you're happy with your purchase, we understand that an item sometimes isn't what you expected. After receiving your items, you have a 15 day period to return whatever item isn't to your liking.
Click here to request a return
After filling your e-mail address, you'll receive a 6-digit code in your mailbox. Enter it, and you'll get an overview of your orders. Open the order you wish to make a return on, and submit. We usually get back to you within 24 hours.
If you would like to exchange the product for another size, another product or a gift card, please include this in the comment box.
After receiving the returns approval mail, you can return the product.
A SPECIAL ARRANGEMENT IS IN PLACE DURING BLACK FRIDAY DEALS (27/11-1/12). Returns are accepted, but will be refunded in store credit, which you can use towards your next purchase.
Belgium & The Netherlands:
- You'll receive an e-mail right after the returns approval to create a returns label with PostNL. The cost is €5,99. This is a secure shipping method with track and trace number.
Other countries:
- You may return the parcel with the carrier of your choice. Because returns are at the risk of the customer, we advice you to choose an option with track and trace.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Earrings can not be returned for hygienic reasons.
Exchanges
If you would like to exchange the product for another size, another product or a gift card, please include this in the comment box. We will check the availability and send you the requested product after we received the original return. You don't have to pay shipping charges for the exchanged product.
If the requested product is not available, we will refund the order.
Refunds
Upon receiving your return, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
The direct costs for returning the goods shall be borne by the Customer.
If the returned product is reduced in value in any way, House of Bones is entitled to hold the Customer liable and demand compensation for each depreciation in value of the goods that are due to the Customer’s use of the goods that goes beyond what is necessary in order to determine the nature, characteristics and operation of the goods.
Any additional costs resulting from the Customer choosing another form of delivery other than by the cheapest standard delivery offered by House of Bones will not be refunded.
